Have a question about your order, shipping, returns, or choosing the right knitting and crochet tools? We are here to help.
Customer Support
How We Can Help ？ - Order status and tracking updates - Product questions before purchase - Needle, hook, cable, size, and set recommendations - Damaged, defective, missing, or incorrect items - Returns, refunds, and exchanges
Business hours：
Monday-Friday, 9:00 AM - 6:00 PM , excluding holidays. We aim to reply within 1-2 business days. Weekend and holiday replies may take a little longer.
Mailing Address
sales@sheknit.com
Note：Please contact us before sending any return. Items sent back without approval may not be accepted.
Send us a message
Include your order number if your message is about an existing order.
