Have a question about your order, shipping, returns, or choosing the right knitting and crochet tools? We are here to help.
Business Information
Dr.SheKnit and sheknit.com are operated by SheKnit Limited.
Company: SheKnit Limited Business address: Room 4, 16/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong Email:sales@sheknit.com Phone / WhatsApp:+86 150 2456 2930
For returns, please contact us first to obtain the correct return address and instructions. Please do not send returns to the business address without confirmation.
Customer Support
How We Can Help ？ - Order status and tracking updates - Product questions before purchase - Needle, hook, cable, size, and set recommendations - Damaged, defective, missing, or incorrect items - Returns, refunds, and exchanges
Business hours：
Monday-Friday, 9:00 AM - 6:00 PM , excluding holidays. We aim to reply within 1-2 business days. Weekend and holiday replies may take a little longer.
Email
sales@sheknit.com
Note：Please contact us before sending any return. Items sent back without approval may not be accepted.
Send us a message
Include your order number if your message is about an existing order.
