Privacy Policy

This Privacy Policy explains how SheKnit Limited, operating the Dr.Sheknit brand ("we", "us", or "our"), collects, uses, and shares information when you visit [Website URL], place an order, contact us, or interact with our online store.

Personal Information We Collect

When you visit our website, we may automatically collect certain device and browsing information, including your browser type, IP address, time zone, cookies, pages viewed, products viewed, referral source, search terms, and information about how you interact with the site.

When you place or attempt to place an order, we may collect order information such as your name, billing address, shipping address, payment status, email address, phone number, purchased products, delivery details, and customer service history.

When you contact us, we may collect the information you choose to provide, including messages, photos, return requests, product questions, and support details.

Cookies and Similar Technologies

Our website may use cookies, log files, pixels, tags, web beacons, and similar technologies to operate the store, remember preferences, support checkout, improve website performance, measure marketing, and help prevent fraud.

You can manage cookies through your browser settings. Some store features may not work correctly if cookies are disabled.

How We Use Your Information

We use information to:

  • Process payments and fulfill orders
  • Arrange shipping and send order updates
  • Communicate with you about orders, products, returns, and support requests
  • Screen orders for potential risk or fraud
  • Improve our website, products, and customer experience
  • Provide marketing emails or offers if you have opted in
  • Measure website traffic, advertising performance, and customer interest
  • Comply with legal, tax, accounting, and security obligations

Sharing Your Information

We may share information with trusted service providers that help us operate our store, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, email marketing tools, advertising platforms, customer support tools, fraud prevention services, and professional advisors.

We may also share information if required by law, to respond to lawful requests, to protect our rights, to prevent fraud, or as part of a business transfer such as a merger, sale, or reorganization.

Shopify and Payment Processing

Our store is powered by Shopify. Payments are processed through Shopify and/or selected payment providers. We do not store full payment card numbers on our own systems.

Behavioural Advertising

If we use advertising or analytics tools, we may use browsing and order information to show relevant products, measure campaign performance, or understand how visitors use our store. You may be able to opt out through your browser, device settings, advertising platform settings, or regional privacy tools.

Do Not Track

Some browsers offer "Do Not Track" signals. Because there is no consistent industry standard for these signals, our website may not change its data collection practices in response to them.

Your Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, or object to certain uses of your personal information. You may also have the right to opt out of certain marketing or data-sharing activities.

To make a privacy request, contact us at sales@sheknit.com. We may need to verify your identity before completing your request.

International Transfers

If you access our store or place an order from outside our business location, your information may be transferred, stored, or processed in countries different from your country of residence. These countries may have different data protection rules.

Data Retention

We keep order information and related records as long as needed for business, customer service, tax, accounting, fraud prevention, legal, and operational purposes, unless you request deletion and we are legally able to delete it.

Minors

Our store is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

SheKnit Limited
Room 4, 16/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
sales@sheknit.com