Return & Refund Policy
At Dr.Sheknit, we want you to feel confident choosing tools for your knitting and crochet projects. If something is not right with your order, please contact us and we will help review the best next step.
[30 Days] Satisfaction Support
We accept eligible return requests within [30 days] after delivery. Depending on the situation, we may offer product guidance, replacement, exchange support, store credit, or a refund where applicable.
Shipping fees are non-refundable unless the issue was caused by our error or required by law.
Return Eligibility
To be eligible for a return, all of the following must apply:
- The return request is submitted within [Return window] after delivery
- The item is unused, clean, and in original condition
- The item is in its original packaging when possible
- All included parts, accessories, cases, cables, labels, and instructions are included
- The return is approved by our support team before the item is sent back
How to Request a Return
- Contact sales@sheknit.com with your order number and the email used at checkout.
- Tell us which item you want to return and why.
- Include clear photos if the request relates to damage, defect, missing parts, or product condition.
- Wait for return approval and instructions before mailing anything back.
- After we receive and inspect the returned item, we will notify you about the refund or next step.
Please do not send items to us without return approval. Unauthorized returns may not be accepted.
Items That Cannot Be Returned
The following items are final sale unless they arrive damaged, defective, or incorrect:
- Gift cards
- Clearance or final sale items
- Personalized, customized, or special-order products
- Digital products, downloads, patterns, tutorials, or guides
- Used knitting needles, crochet hooks, accessories, or storage items
- Items returned without approval
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within [Damage report window] of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos or video of the item
- Photos of the packaging and shipping label
After review, we may offer a replacement, reshipment, refund, store credit, or another appropriate solution.
Exchanges
The fastest way to exchange an item is to return the original item after approval and place a new order for the item you want. If you need help choosing the right size, cable length, needle type, hook type, or set, contact us before placing the new order.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or an item damaged in transit.
We recommend using a trackable shipping service. We are not responsible for return packages that are lost or damaged before they reach us.
Please contact us before sending any return. Once your return request is reviewed and approved, our customer service team will provide the correct return instructions and return address.
Failed Delivery
If a package cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal of delivery, failure to collect the package, or failure to arrange redelivery with the carrier, additional costs may apply.
If the package is returned to us, any approved refund may have original shipping fees, return shipping fees, carrier charges, and restocking costs deducted where permitted by law. If you prefer reshipment, an additional shipping fee may apply.
Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. If approved, we will submit the refund to your original payment method.
Once the refund has been submitted by Dr.Sheknit, the time it takes to appear in your account depends on your bank, card provider, or payment service provider. Processing times may vary and are outside our control.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at sales@sheknit.com. We cannot guarantee cancellation once an order has entered processing or shipped.
Need Help?
Contact us at sales@sheknit.com with your order number. We are happy to help with product usage questions, returns, refunds, exchanges, or delivery concerns.