Shipping Information
Dr.Sheknit ships knitting needles, crochet hooks, sets, accessories, and storage products worldwide. We do our best to process and ship each order with care so your tools arrive ready for your next project.
Worldwide Shipping
We offer worldwide shipping to customers in many countries and regions. Available shipping options will be shown at checkout based on your delivery address and the items in your order.
Free Shipping
Orders of $75 USD or more qualify for free shipping, unless otherwise stated at checkout or in a specific promotion.
If your order does not meet the free shipping threshold, the available shipping rate will be shown at checkout before payment.
Estimated Processing and Delivery Time
The estimated total time for order processing, shipping, and delivery is usually about 6-17 days.
Delivery times may vary depending on your country or region, local carrier operations, customs processing, holidays, weather, seasonal demand, and other circumstances outside our control.
Order Processing
Orders are processed after payment is received. Orders placed on weekends or holidays will usually begin processing on the next business day.
Processing times may be longer during sales, new product launches, holidays, or periods of high order volume.
Tracking Your Order
When your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.
Tracking updates may take 24-48 hours to appear after the carrier receives the package. If you have not received tracking information or need help checking your shipment, contact us at sales@sheknit.com.
Customs, Duties, and Import Fees
For international orders, customs duties, taxes, import fees, brokerage fees, or local charges may be required by your country or region. These charges are the customer's responsibility unless they are clearly included at checkout.
Customs processing may affect delivery time. Dr.Sheknit cannot control customs decisions, local import rules, or carrier processing after the package reaches the destination country or region.
Address Changes
Please review your shipping address carefully before placing an order. If you need to change your shipping address, contact us immediately at sales@sheknit.com.
We cannot guarantee address changes after an order has started processing or shipped.
Unexpected Delays
Most orders arrive within the estimated delivery window, but delays can happen because of customs processing, carrier disruptions, peak shipping periods, holidays, weather, or local delivery issues.
If your order appears delayed, contact us with your order number and tracking number. We will help review the shipment and available next steps.
Marked as Delivered but Not Received
If tracking shows your package was delivered but you cannot find it, please first check your mailbox, porch, parcel locker, building office, neighbors, and local carrier office.
Orders marked as delivered by the carrier may not be eligible for refund or replacement, but we are happy to help you review the situation and work with the carrier where possible.
For delivery help, contact sales@sheknit.com.